Car Transport Review

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USA Diagonal Services

1.0 Stars out of 5

1213 VILLA TERRACE DR
BAY POINT, CA 94565

USDOT#: 4152634
MC#: MC-1594427

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4 reviews

    Dishonest and Unreliable Service

    My experience has been frustrating from the very beginning. I was quoted $850 with the promise that my shipment would be picked up the same day. However, after I paid the deposit, they kept delaying the pickup, pushing it back day after day. Four days later, not only had they failed to pick up my shipment, but they also raised the price to nearly double the original quote.

    When I attempted to cancel due to their clear failure to uphold the terms we agreed upon, they insisted on charging a cancellation fee—even though they’re the ones who breached the agreement.

    I would strongly advise others to be cautious before doing business with them.

    I should have looked for ratings!

    This company is a complete bait and switch!

    Originally deal:
    $950.00
    Enclosed
    Boston to Phoenix 4-5 days

    My husband flew to Boston, where he was supposed to meet the trucker.

    They supposedly tried to find a truck, but no one supposedly accepted the job.

    But had someone for
    $1250.00
    Open truck

    And I asked them if the driver accepted credit cards and they never checked, but told me he did.

    He only accepted cash, Zelle and another application.

    We have an Accounting firm, we are a legitimate business and those apps are not what businesses are supposed to use! So no we don’t have those apps.
    And I didn’t have cash on me.

    We had to download the applications because they were going to leave.

    The driver also told us on his invoice
    It said CASH ON DELIVERY…

    I spoke with Salena Jackson, terrible business, worse employees!

    Ask every single question you have and somehow verify the answers!

    I didn’t have this problem when I got my car shipped to me
    3/2025

    Do not do business with this company. They are liars and scammers. First I talked to Kevin and then David. I don’t even know if this was their real names, they never told me their last names. I called on Thursday and asked for a price quote and when the vehicle could be delivered. Vehicle would be picked up from Ohio and be delivered to Arizona. Gave me a price quote of $1,100 dollars which in the end the price was $1,500.00. He said that the vehicle could be delivered the next day on Friday and he needed a deposit of $100 dollars. So Friday came and I asked for the driver’s information. He told me he was waiting for dispatch to call him back. He never got back to me so I had sent him a text to see what was going on. I asked him if my vehicle was going to be picked up on Friday. He told me that the driver was arriving in the area that night and asked me if the vehicle could be picked up on Saturday so I agreed. Saturday came and it was getting later and later and I still have not heard from him. So I sent him another text and he did not get back to me. Driver never showed up on Saturday because there was never a driver to begin with. So he lied to me more than once. I complained and his “Supervisor” took over. I waited a week for him to get a driver. At this point he asked me for another $125 and said it was pay the driver when the vehicle was picked up. I had no trust in this company since they have lied to me before. So when he gave me the driver’s phone number, I called the driver and asked if this was true. Driver told me this was a lie and not true and that I would owe the him $1,500 dollars once the vehicle was delivered to me. So this broker company tried to scam me out of $125 and saying it was for the driver. I told the broker that I wasn’t going to give them another dime and I had to block them. My vehicle was finally picked up on Monday evening. Nothing but aggravation and headaches with this broker company.
    Driver from the transport company was great.

    Do not book with these people cause they will “book”you take a 200.00 deposit and then they do nothing.when you try to get your deposit back the totally ghost you and won’t answer the phones.they did not pick up the vehicle in the time frame they promised and now refuse to give me my money back.

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