Car Transport Review

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Smart Car Ship

1.7 Stars out of 5

12019 BENNETT RD
HERNDON, VA 20171

USDOT#: 4079367
MC#: MC-1551598

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car transport review

3 reviews

    we are a transporting company that moved a vehicle on their behalf, at the delivery there was a small unpaid balance that was supposed to be paid by smart car ship llc as per their own contract. That never happened, and they throw the dead cat from one dispatcher to another. I do not recommend this broker, not trustworthy and even though I don t like to use this word lightly, I can say that they are scammers.

    DO NOT TRUST!!! These are scammers. They will take your deposit after quoting you one price, then up the price last minute. They’ll switch drivers on you, who never show.

    Vehicle (Volvo SUV) transport was completed within requested timetable (request began on a Monday and delivery was needed by Thursday night of same week, 110 miles between two points, across two states (PA and NY). Representative, Mike Miller, was polite, communicated frequently using calls, text messaging and emails over obviously long working hours (some texts were 4 am EST). Unfortunately, price was better than double ($350) the initial quote ($145) but appears to still be competitive at higher price. Overall, the process wasn’t smooth and frustrating to me as my details had to be repeated far too frequently about inoperational condition of vehicle, its pick up and drop off both being at car dealerships (therefore had business operating hours to be considered), and, that I could not be present at either location because I lived in a different state from either pick up or drop off. Early in process, payment arrangements were discussed in detail (a few times) & agreed upon to be via Billing (particularly at drop off) as I don’t use electronic banking or cash apps and I couldn’t be physically present. Unfortunately, the hauler wasn’t informed it wasn’t COD & he attempted collection at drop off with the dealership. The payment process should have been relayed to that driver by the representative in advance of the drop off, or as soon as the hauler contacted my representative. That transaction required my interceding with the dealership, directly with the hauler AND my representative. It did get resolved through my representative in the way he & I had previously agreed (through his billing department), but I feel this problem, and a few others, could have been avoided with a little more attention paid to the details which were repeatedly outlined by me via text, agreement and phone conversations with my representative. Good news is the vehicle got there on time, safely.

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