Keep Moving Logistics

9 reviews

1. I was initially quoted $299 for my vehicle to be transported approximately 400 miles. I paid a deposit of $100 and was told the remaining $199 would be paid to the driver upon delivery. Once I provided the vehicle release form, they came back and said they spent all day finding a driver and I would have to pay $799 upon delivery instead. He made a comment about the mileage and the route, which was very well known to them at the time they provided the first quote. Then once I reluctantly agreed to this extreme price increase (classic bait and switch) they told me they needed an additional $150 deposit (it wouldn’t change the final price but come on, enough with the price changes). Then after I paid the additional deposit, they told me that there were no appointments available to pick up my vehicle. I told them I was going to cancel my service with them and report them as fraud, and then suddenly they had an appointment. By then I was given the driver’s number (but I was never informed of his name) so I asked him to tell me when he picked up the vehicle. He never did. I had to ask multiple times to get confirmation of pickup and an ETA. I also informed him that, being winter the roads at the destination location were covered in snow and ice in addition to being mountainous and in an area with no cell service. I asked him if he had the proper equipment (4WD, chains, directions without needing cell service). He responded by sending me a video of him driving on a freeway in a dusting of snow and assured me he was “helping himself”. I also asked him to send me a photo of how the vehicle was being transported and told him the road was not suitable for a trailer. He never confirmed how the vehicle was being transported. Also, when he finally did give me an ETA it was going to be extremely late in the evening and I told him it needed to rescheduled until the morning for many reasons; the most important reason being that the road conditions were challenging and if he arrived that late there would be no one to help him if he got hung up. He did not listen. He arrived at 11pm and passed the driveway. He then proceeded to back up the truck and trailer (I finally found out how the vehicle was being transported) about 1/4 mile down the road (which took about an hour). Then he attempted to bring the truck and trailer down my driveway (which I previously informed him was not suitable for a trailer). He was stuck in my driveway for 12 hours. He slept in his truck, made a complete mess out of my driveway, including leaving trash and human waste all over. My vehicle finally made it to my door at 10am the following morning. Then he rolled it off the trailer into my yard and proceeded to spend at least 20 minutes tying to turn his unit around. Eventually he unhooked the trailer, turned the truck around, and then hooked the trailer back up. Then he asked for payment, and of course he asked for more than I was quoted. He wanted an additional $150 and I didn’t have that. Finally, he accepted and headed out. However, not to anyone’s surprise he could not make it out. He tore up my driveway even more and then eventually abandoned his trailer (that didn’t have a license or registration), blocking my only entrance/exit to my house. Also, I have a guard dog and at one point she went down to bark at the strangers on her property. She came back cowering like I’ve never seen before, leading me to believe they did something to harm her. This was by far the worse service I’ve ever paid for. This company and the drivers they select are true scammers and they should be avoided at all costs!

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2. FAKE POSITIVE REVIEW – RATING PENALIZED
   Nice company, clear communications, fair price, overall happy customer.

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3. S C A M M E R S !!!!!
   Mike Jones ?? !! Marisa Rose ??? Definitely not!! SCAMMERRRS!!! $795 final Tarrif agreed!!! Before picking my car !!! Goes up to $1,400 !!!! HOW !?!? No pickup time no communication no nothing !!

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4. Should change their name to “Keep Scamming” Logistics. Complete scumbags.

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   1. Absolutely!!! Wish I would’ve read this before!!! SCAMMERS STAY AWAY!!!!

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5. Keep Moving Logistics LLC don’t have business ethics. They are just a cheating organization.

   They always taking advantage from the client after signing the agreement. They have some closes into the agreement and try to suck money from the client using those closes. Three weeks before my spouse signed the agreement and deposited xx amount. Before picking up cars, they Jumped the price 75% which is unethical. So, my suggestion is not to deal any kind of activity with this Keep Moving Logistics.

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6. Bait and switch at its best. Offered am unbelievable price $825. Got my deposit then changed price 29% to $1349. Refused to return my deposit. He was rude at first until I said I was a federal agent investigating his company. Now he’s haggling…

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7. I was looking for a company to transport a car from a different state, and Michael provided an estimate of $200. The price seemed reasonable, so I agreed to proceed and signed the contract, paying a $100 deposit. Michael assured me that if I wasn’t satisfied with the final price, he would provide a full refund. However, after signing the contract and making the payment, he suddenly claimed that the amount due was $475, which was more than double the initial estimate. I felt scammed and requested a refund of the deposit. Michael initially offered to return $50, claiming he had incurred some expenses. When I insisted on a full refund, he reduced it to $25. Despite his earlier assurance of a full refund, I was unable to get my money back. I no longer wanted to deal with this dishonest person and told him I no longer needed the transport service. He then claimed there was a $200 cancellation fee. It’s clear he’s a scammer. He lures you in with a low estimate, asks for a deposit when you sign the contract, and later demands a much higher amount. Other brokers charge a $50 deposit, mentioned in the contract, charged when pickup is scheduled, and the remaining amount is paid in cash to the driver upon delivery and charge But Michael only listed the initial estimate in the contract and sent a separate email invoice for the $100 deposit, which he immediately charged. He’s definitely different from other brokers. Don’t fall for his cheap offers, as the final price will be significantly different. Once you pay the deposit, it’s unlikely you’ll get it back. Michael, you should take responsibility for your actions and reconsider how you live your life. Deceiving people in this way is unacceptable. The $100 you took from me meant a lot to me, and I regret falling for your deceit. I hope that other people won’t fall for your deceit.

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   1. We would like to emphasize that our company is committed to providing transparent and reliable services. We understand your frustration, and we apologize for any inconvenience you may have experienced. Please allow us to clarify a few points based on the information provided in your complaint:

      Initial Estimate: The initial estimate of $200 that was provided to you was based on the information available at that time. While we strive to ensure our estimates are as accurate as possible, factors such as route changes, fuel costs, and other logistical considerations can sometimes result in adjustments to the final cost.

      Contract and Communication: We take pride in our commitment to open and honest communication. All terms and conditions, including pricing details, are outlined in the contract that you signed. Our intention is never to deceive our customers, and we apologize if there was any misunderstanding or miscommunication regarding the pricing structure.

      Deposit and Refund Policy: We regret any confusion surrounding the refund of your deposit. Please note that our refund policy is designed to ensure fairness and protect both parties’ interests. Given that you have already received our services, we are unable to offer a refund for the deposit. We apologize for any inconvenience this may cause.

      Cancellation Fee: We understand your concerns about the cancellation fee. This fee is in place to cover administrative and logistical costs associated with the booking process. We apologize if the fee seemed excessive, and we will review our policies to ensure they are clear and reasonable.

      We want to assure you that our priority is customer satisfaction, and we are taking your feedback seriously. We continually strive to improve our processes and policies to provide the best possible service to our clients. We regret that your experience did not meet your expectations and would like to express our genuine apologies.

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