8004 TWO COVES DR
AUSTIN, TX 78730
USDOT#: 3741735
MC#: MC-1324801
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1.0 Stars out of 5
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literal scum
If I could give Flix Auto Transport ZERO stars, I would. My car was scheduled to be picked up last night, even though I urged their representative to schedule the pick-up for the following day. However, she insisted on having it picked up last night and assured me that it would be picked up at 9pm. At 4pm I got a call from the trucking company saying that their driver is going to leave/not pick-up my car, because he doesn’t want to wait. At that point I had already booked my flight and hotel, and was planning to fly out at 7:30am the following morning. I begged them to wait and said I would make it to the pick-up location at 7pm – WHICH I DID. I dropped off the car, signed the papers, and left. An hour and a half later I got a call that they were not able to fit my car on the truck and I needed to come back to get my vehicle. So at that point, I was already going to miss my 7:30am flight the following morning. I get a call from Flix in then morning saying that they found another truck to pick up my car for $50 more than they originally quoted. I told them I wasn’t paying more, and they agreed to the original rate, but could not tell me WHEN that day the car would be picked up, which I needed to know, because I was not willing to pay for ANOTHER night in the hotel – I already had to pay $150 to change my flight! The guy on the phone was rude and totally unprofessional. I told them to give me a refund and I would not be using their services. They’re incompetent and can’t be trusted. DO NOT HIRE THEM!
Got my car damaged. Sent me carrier without insurance. STAY AWAY!
UPCHARGED LAST MINUTE, MUCH BETTER PRICES ELSEEWHERE VERY RUDE HORRIBLE CUSTOMER SERVICE 0 STARS STAY AWAY FROM THEM!!!