Truthful Transport

2 reviews

1. I wish I could leave 0/5 stars for Truthful Transport and Rose Trucking LLC USDOT Number: 3211101 because they are everything but truthful. When I called Nicole Dernick I specifically asked for a driver who is reliable, professional and can understand / speak English so I could talk to him about my vehicle. She reassured me that my asks were doable and my vehicle for sure was in good hands. Well, that was absolutely untruthful. This company is a broker who uses another broker. I ended up speaking with more than a handful of individuals throughout this whole transaction and yes, some that didn’t speak English which made it difficult. After unreliable schedules, the seller of the vehicle calling me saying my vehicle is about to fall off the transport truck, being yelled at on the phone, threatened and hung up on my vehicle finally arrived but damaged! For awareness – I know the seller of my vehicle, everything was documented (mileage, pictures, videos, etc) it was also sold on a high end site that also documented every single little thing. My vehicle arrived with 6 additional miles, pouring oil (over a 1/4 of a quart of oil by just sitting overnight) and overheating. When I contacted Nicole she gave me the carriers insurance information. I called just to be told that carrier hasn’t had that insurance in over 6 years and it’s expired. Contacted another insurance provider I found online – they advised me I had to go through cargo insurance. Now I submitted a claim and have been reporting this scamming company called Truthful Transport on every platform I’m able to including BBB. Furthermore, the driver showed up and didn’t even give me a single piece of paper.

   I’ve requested Nicole Dernick and her husband Todd Dernick to help make this situation right because as it stands now I have an inoperable vehicle that was damaged on their watch.

   I would stay very very far away from this broker unless you want untruthful, unreliable and unprofessional service.

   Over a year later and I’m still getting harassed from Nicole Dernick. I’ve filed two police reports and an order of protection. Furthermore she’s also emailed me trying to bribe me with $100 to remove my honest reviews.

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2. Scheduling was a breeze
   Getting the car there not so much – was suppose to arrive on Tuesday and was held up – WE had to call Truthful Transport to find that out – the driver’s communication was lacking in the fact that they were delayed and when they would be there

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