HBMOTORZ DBA
AKA WHITE GLOVE TRANSIT / WHITEGLOVETRANSIT
205 S ACADEMY ST UNIT 4921
CARY, NC 27519
USDOT#: 3740531
MC#: 1323944
HB Transit Logistics
1.0 Stars out of 5
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12 reviews
Leave a Review & 1-5 Star Rating
File a Moving Fraud Complaint with the FMCSA
Some examples of Moving Fraud
- deliberately low-balling an estimate to later ask for more money (bait & switch)
- withholding customer belongings unless they pay significantly more than the quoted price
Tried to book shipping a motorcycle thru this group. Paid $200. up front to book. This is one very lousy company to do business with. Stay away!!!!! Very poor communications. Showed up at the sellers house with a trailer not equipped to ship motorcycles. No wheel chocks, etc. Approved seller (very thankful) in not allowing the custom motorcycle to be handled by what he saw of their equipment. I called the HBT dispatcher, discussed, and he never called back. Called again today (6 days later) as my schedule for delivery has now been missed. Just more excuses to reschedule later. This company is a joke! Schedule with anyone else and better luck. Save your money and time.
I just want to share with you my bad experience I do not recommend it.
HBTransit partnered with a carrier (Ride-A-Transport), and did no research. The owner of that company is in jail. They damaged my vehicle and are dodging phone calls. The carrier’s insurance cannot do anything because they cannot reach the owner while he’s in jail. It gets worse. HBTransit believes that providing phone numbers and company information on their partnered carrier is ‘the best they can do’. Other companies would work with you to resolve the matter by contacting insurance directly. And they certainly would have vetted their carriers. Work with someone who does better. Now I have a damaged (new) vehicle and no recourse. Stay far away.
I had an unfortunate experience with this company, and I can’t stress enough how disappointed I am. Their practices seem questionable, and there’s a high chance of being scammed. Moreover, They are Arabic, and I found their behavior rude and forceful, as if they were trying to intimidate customers. I strongly advise against using their services; you’ll surely regret it.
Masquerading as whiteglovetransit: note all one word. Not White glove transit which may be a reputable company. They added an extra $100 to my pick up said it would be picked up that day if I accepted the extra charge, wasn’t picked up until two days later and then said that delivery would be $900. Upon delivery they charged me $950. So all in all it was +$150 from the original quote. STAY AWAY FROM, THEY COME ACROSS AS LEGIT BUT WILL NOT DELIVER AS PROMISED.
Proceed with caution! They provided me with a price estimate to transport my car. Unfortunately, after making the payment, they failed to arrange for the pickup, causing me to lose an entire week’s worth of time and effort.
Lack of professionalism Inadequate communication Violation of contract Subpar customer service False advertising and deceptive statements Harassment Unethical business practices Intimidation tactics Both verbal and written threats I engaged this company to transport my vehicle, but unfortunately, they failed to uphold their promises. As a result, I encountered significant challenges while attempting to retrieve my car. Upon expressing my dissatisfaction by leaving a negative review, they responded in an outrageously aggressive manner, resorting to profanity and personal attacks. They even refused to assist me further unless I removed my negative review. Despite the fact that they failed to deliver the agreed-upon services and address my concerns about the carrier they partnered with, I have yet to receive my vehicle. Moreover, they breached the terms of our contract and neglected to provide the necessary information for me to file a claim. To make matters worse, they abruptly halted all communication, leaving my issues unresolved.
FAKE POSITIVE REVIEW – RATING PENALIZED
Had this service as a first, I’m that person who doesn’t know how shipping is done, they walked me through the whole process and step by step I was updated, their team is amazing and friendly, trustworthy and liable. I will recommend them to anyone f eels bad about shipping . Totally different and extraordinary experience.
FAKE POSITIVE REVIEW – RATING PENALIZED
Amazing service, they go above and beyond to take care of the customers. My rep Mike was so helpful, he was calling me everyday with updates.
Use caution. HBTransit was great and responsive when booking and even went above and beyond to find us a driver when one fell through and didn’t show up. Our motorcycle was delivered heavily damaged and months later we have not received a penny because the driver hired by HBTransit is not legitimate, not able to be reached and is not insured to cover their deliveries at all. HBTransit holds no liability as a broker with the contract you sign and you will be left to your own devices to file a claim against the driver. Unfortunately HBTransit failed to verify the integrity of the company they hired or their insurance coverage (3 insurance companies involved, all stated the driver was not insured) They continued to use these drivers after our experience, knowing the insurance was not legitimate.
Lady, we have been gone over this many many times and all of your reviews have been taken down. You are a scammer and you tried to scam our carrier froma fabricated motorcyle damage that never happened. Your claim was denied. PERIOD!
HB Transit Sam (Salah A Hamed) and Ralph Nunez attempted to leave several fake positive reviews on this site, and is therefore banned from leaving any future reviews or disputing any reviews thereof for abuse.