1522 GOLFVIEW CT
GLENDALE HTS, IL 60139
USDOT#: 4088854
MC#: MC-1557175
Googa Transport
1.0 Stars out of 5
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1 review
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Vehicle, Shipping origin and destination, Price quoted, Price charged (if different), and Representative name(s).
File a Moving Fraud Complaint with the FMCSA
Some examples of Moving Fraud
- deliberately low-balling an estimate to later ask for more money (bait & switch)
- withholding customer belongings unless they pay significantly more than the quoted price
0 stars, DO NOT RECOMMEND
Service Requested: Car transport.
Vehicle: 4-door sedan
Shipping origin and destination: WA and PA
Price quoted: $800
Price charged: $1100+
Quality: Exhausting and terrible experience.
Value: Not worth any second of the day for the unnecessary, time consuming, excruciatingly waste of energy.
THEE. WORST. EXPERIENCE. EVER. If I could give them 0 stars I surely would.
According to their contract, a FULL refund is due since the order was cancelled prior to a Carrier accepting it. They failed at finding someone who would pick up my car at the amount that was invoiced.
Googa representative is withholding a cancellation fee, however in the contract it states in section 9. Cancellation and Refund Policy, paragraph 9a, that there will NOT be any extra cost or cancellation fee if the order is cancelled by the customer PRIOR to a CARRIER accepting the Order. Although I was informed that there were two Carriers who required more money before they would accept the order, those terms were not an option and refused. It is also stated in the contract that a customer can refuse the higher price without a fee, yet Googa will not refund the entire invoiced amount. All that needs to be done is to REFUND THE FULL AMOUNT ON THE INVOICE which has yet to be done as of now at 9:15pm EST.