2019 SCENIC HOLLOW LN
RICHMOND, TX 77469
USDOT#: 4229906
MC#: MC-1636311
Vertex Carship
1.8 Stars out of 5
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5 reviews
Leave a Review & 1-5 Star Rating
Please include details such as:
Vehicle, Shipping origin and destination, Price quoted, Price charged (if different), and Representative name(s).
File a Moving Fraud Complaint with the FMCSA
Some examples of Moving Fraud
- deliberately low-balling an estimate to later ask for more money (bait & switch)
- withholding customer belongings unless they pay significantly more than the quoted price
This is a follow up to my very low rating I gave Vertex Carship a few days ago. After numerous phone calls, emails, and texts I came to realize that there was a major miscommunication between the company, myself (buyer of car), and the person I bought the car from. Not wanting to punish someone (or a company) for a mistake, I am now rescinding my previous rating. My advice to anyone who transports a car is to try and get a conference call with all parties involved so that any miscommunication will be greatly reduced. I have now received my car and at a good price.
This company is a scam. They will quote you a fee and then you put down a deposit. When it’s time to pick up the car, they will come up with a crazy excuse and then they will say we have another driver (at a considerably larger fee). If you are reading this, DO NOT do business with this company, it will save you much aggravation.
FAKE POSITIVE REVIEW – RATING PENALIZED
I used Vertex Carship to transport my niece’s car from Oklahoma City to Orlando. Jeff provided exceptional communication, keeping me informed about the itinerary and giving me all the carrier details. I especially appreciated the smooth process and the regular follow-ups.
Vertex is a call center scam. It’s a classic example of stringing along a customer until they can get another fee from you to “reschedule” or find another driver.
Texas address but it’s a Bengali company
Dear Mr. Tony,
We appreciate your feedback and take all concerns seriously. However, we would like to clarify the situation for the benefit of other potential customers.
You booked a shipment with us and agreed to our terms and conditions, which include specific clauses for pickup and rescheduling. We arranged for a carrier to pick up your vehicle at the agreed location and provided all the necessary details to both you and the driver for coordination. On the scheduled day, our driver arrived at the pickup location and attempted to contact you multiple times. Unfortunately, you were unavailable and did not inform the driver or anyone else that you were in a meeting. This caused the driver to leave without the vehicle, which also resulted in a fuel and time loss for the carrier.
Per our contract, a rescheduling fee of $75 is charged in such cases to cover the additional expenses incurred. This was clearly outlined in the contract you signed, particularly under Clause 7.
We strive to provide excellent service and transparency to all our clients. While we understand your frustration, we feel it’s important to uphold our policies, as they are designed to ensure smooth operations and fair compensation for our drivers and partners.
We are always open to further discussing any concerns you may have to reach an amicable resolution.
Sincerely,
Vertex Carship Inc.