Vertex Carship

6 reviews

1. Mike and Thomas two front man
   Lied through the whole process estimate start from 195$ after getting advance money raised it up to 400 $ kept refusing to return the money back and cancel
   After back and forth wasting my time I sucked and agreed to total of 345$ 50 of which was paid in advance
   First driver did not pick up the car gave me number of the driver he said he did not have space on trailer while Mike and Thomas lied that trailer broke down so will pick up tomorrow must have setup now with different one
   Sunday driver showed me their receipt showing he is suppose to take 350 refused to give me the car for 295 which was promised
   No one to pick up the phone at that time
   When I called them next day they said I need to be mature and and it’s a problem with driver both their issues and will get back to me after fixing the problem
   Sent them texts since then without response

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2. This is a follow up to my very low rating I gave Vertex Carship a few days ago. After numerous phone calls, emails, and texts I came to realize that there was a major miscommunication between the company, myself (buyer of car), and the person I bought the car from. Not wanting to punish someone (or a company) for a mistake, I am now rescinding my previous rating. My advice to anyone who transports a car is to try and get a conference call with all parties involved so that any miscommunication will be greatly reduced. I have now received my car and at a good price.

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3. This company is a scam. They will quote you a fee and then you put down a deposit. When it’s time to pick up the car, they will come up with a crazy excuse and then they will say we have another driver (at a considerably larger fee). If you are reading this, DO NOT do business with this company, it will save you much aggravation.

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4. FAKE POSITIVE REVIEW – RATING PENALIZED
   I used Vertex Carship to transport my niece’s car from Oklahoma City to Orlando. Jeff provided exceptional communication, keeping me informed about the itinerary and giving me all the carrier details. I especially appreciated the smooth process and the regular follow-ups.

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5. Vertex is a call center scam. It’s a classic example of stringing along a customer until they can get another fee from you to “reschedule” or find another driver.

   Texas address but it’s a Bengali company

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   1. Dear Mr. Tony,

      We appreciate your feedback and take all concerns seriously. However, we would like to clarify the situation for the benefit of other potential customers.

      You booked a shipment with us and agreed to our terms and conditions, which include specific clauses for pickup and rescheduling. We arranged for a carrier to pick up your vehicle at the agreed location and provided all the necessary details to both you and the driver for coordination. On the scheduled day, our driver arrived at the pickup location and attempted to contact you multiple times. Unfortunately, you were unavailable and did not inform the driver or anyone else that you were in a meeting. This caused the driver to leave without the vehicle, which also resulted in a fuel and time loss for the carrier.

      Per our contract, a rescheduling fee of $75 is charged in such cases to cover the additional expenses incurred. This was clearly outlined in the contract you signed, particularly under Clause 7.

      We strive to provide excellent service and transparency to all our clients. While we understand your frustration, we feel it’s important to uphold our policies, as they are designed to ensure smooth operations and fair compensation for our drivers and partners.

      We are always open to further discussing any concerns you may have to reach an amicable resolution.

      Sincerely,
      Vertex Carship Inc.

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