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1.0 Stars out of 5
4988 NW 119 Ter
Coral Springs, FL 33076
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ROBERT: THIS SITUATION UNRAVELED IN A VERY BAD WAY,
Trucker agreed with customer (Sunday afternoon) to drop car on MONDAY 12/2 8 – 9 AM at his residence. Then, customer waited, (taking time off of work in a brand new job… his first day at work) and was no-showed…. Customer called trucker several times, no response… The trucker nor the trucking company called the customer of us to indicate any delays.
(We found out today, from Anna, allegedly the trucker was stopped in Fredricksburg, VA at a weigh Station….). There was no communication until the customer finally returned to work, after being stood-up.
The customer had to go to work, albeit late, and driver finally called, about 10 AM, and said that he was on the way, and 30 minutes away. Customer said he couldn’t meet him, it would have to be after office hours…
Anna called 3:20 PM, and said she they could deliver it tomorrow (Tuesday) between 3 and 5 PM. They customer, afraid of being burned twice, did not agree to that time slot and said “You need to figure out how it can be delivered”, her solutions were not acceptable, and she threatened to send the car to storage (later in the week) if it wasn’t resolved. … She cursed him out (according to Anthony) and told him to take it or leave it. He could not receive the car Tuesday afternoon. Anna hung up on him (Monday late afternoon).
When Anthony tried to return calls (Monday afternoon/ Monday evening) she did not answer the phone. Allegedly she had nothing else to say…
Anthony did not here from anyone, and was called Tuesday for the first time by the driver at about 3:30 PM, saying “I’ll be at your place in an hour”. …Anthony could not meet the driver until 5:30. Then Anna had the driver put the car in storage. The customer said it was like talking to a “brick wall”.
ROBERT: PLEASE CALL ME FOR DETAILS we need to resolve this issue…, I couldn’t type it all in the notes…
The car is in storage, the storage fee is 35.00, and the customer refuses to pay for it.
Sr. Transport Agent
PLAZA Auto Transport
1515 University Dr. Suite 109
Coral Springs, FL 33071
Direct: (561) 404 – 5470 (Best Number)
Office: (954) 688 – 4014 EXT. 810
Fax: (954) 603 – 1610
I specialize in getting your vehicle shipped safely,
and at the lowest fee possible without any money (or deposits) up front.
——– Original Message ——–
Subject: Re: Trucking company information: USA Auto Transport LLC TEL:
Date: Tue, December 03, 2013 6:04 pm
Make sure the next time you contact me, you have a final solution.
I will not be paying for any fees, plus I have had to rent a car which will be considered in the final settlement of this transaction.
Carlos Anthony Delahanty
In a message dated 12/3/2013 5:38:02 P.M. Eastern Standard Time, email@example.com writes:
Here’s the information your requested…
Order ID: 9689
Current Status: Picked-Up
Last Updated: 2013-11-29 13:48:47 PST by USA Auto Transport LLC (prev. RNS Auto Transport LLC)
Below is the dispatch sheet you have assigned to USA Auto Transport LLC
Order ID: 9689Carrier Information
Carrier: USA Auto Transport LLC (prev. RNS Auto Transport LLC)
13026 Nittany Lion Circle
hagerstown, MD 21740
MC Number: 838518
Driver Phone: 301-991-1537 Contact: Mike, Anna
Phone: 301-991-1537 Disp.
Phone 2: (301) 991-1537
Fax: (866) 229-4377
Dispatch Date: 11/18/2013
Pickup Estimated: 11/29/2013
Delivery Estimated: 12/03/2013
Ship Via: Open
Condition: Operable Price Listed: $600.00
Total Payment to Carrier: $600.00
On Delivery to Carrier: $600.00 *COD
Company** owes Carrier: $0.00 after COD is paid
*Cash/Certified Funds on Delivery.
**The company (broker, dealer, auction, rental company, etc.) that originated this dispatch sheet.
Plaza Auto Transport LLC
9245 Ramblewood Dr #1233
coral springs, FL 33071
Co. Phone: (954) 306-0717
Fax: (954) 603-1610
MC #: 729193
WIll never use these companies again.
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